Technical Support Expert 2
Remote - Colombia
Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
-Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
-Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
It’s a full-time position permanently, with four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC
We are primarily looking for someone in Southeast Asia or India time zones for this shift.
This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
100% remote work. No location-based adjustment to your salary.
Autonomous work. We work collaboratively on projects, but you set your own pace.
Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
Tech Allowance for any office setup you need
Annual Education Allowance
Annually run off-sites.
We're a startup. It's unstructured.
Collectively founded more than 30 startups.
Globally distributed team with more than 30 different nationalities.
We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
We "dogfood" everything. If you use it in your project, we use it in Supabase.
The entire process is fully remote and all communication will happen over email or via video chat.
Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.
If you pass the screen you will be invited to up to four follow-up interviews.
The calls:
-usually take between 20-45 minutes each depending on the interviewer.
most of the time, are all 1:1.
will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.
Once the interviews are over, the team will meet to discuss several roles and candidates and may:
-ask one or two follow-up questions over email or a quick call.
go directly to making an offer.
