Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

- Identify where internal tooling might be developed or obtained to improve support efficiency.

- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

- Excellent communication skills and fluency in English.

- Skilled in using Linux/Unix operating systems and the command line.

- Experienced working with GitHub Issues and Discussions.

- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

- Having a degree in Computer Science is a plus too.

Timezones & Logistics-

It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).

- This position covers Monday → Friday

- We’re looking for a start date in Early 2025

We offer-

100% remote work. No location-based adjustment to your salary.

- ESOP (equity ownership in the company)

- Autonomous work. We work collaboratively on projects, but you set your own pace.

- Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

- Tech Allowance for any office setup you need

- Annual Education Allowance

- Annually run off-sites.

About the team-

We're a startup. It's unstructured.

- Collectively founded more than 30 startups.

- Globally distributed team with more than 30 different nationalities.

- We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

- We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process-

The entire process is fully remote and all communication will happen over email or via video chat.

- Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

- If you pass the screen you will be invited to up to four follow-up interviews.

- The calls:

- usually take between 20-45 minutes each depending on the interviewer.

- most of the time, are all 1:1.

- will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

- Once the interviews are over, the team will meet to discuss several roles and candidates and may:

- ask one or two follow-up questions over email or a quick call.

- go directly to making an offer.