Senior Hardware Support Engineer

Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability, rapid root cause identification, and continuous improvement of server and platform reliability.

You will act as a senior escalation point for complex hardware and firmware issues affecting production systems, driving investigations from symptom to root cause and coordinating resolution across engineering, vendors, and on-site teams. The role requires strong analytical thinking, structured problem-solving methodology, and deep hardware expertise in high-density, performance-critical infrastructure environments.

Your responsibilities will include

Leading root cause analysis for complex hardware and firmware failures across production fleets

Aggregating recurring problems and error patterns to identify systemic reliability issues

Acting as the senior escalation point for hardware-related incidents impacting availability or performance

Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions

Partnering with internal engineering teams to validate fixes and prevent recurrence

Performing hardware and firmware validation before fleet-wide rollout

Driving structured incident investigations using established IT problem management methodologies

Supporting on-site teams with technical coordination during critical hardware events

Improving hardware observability, failure tracking, and reporting processes

Contributing to long-term hardware reliability strategy and fleet-wide stability improvements

What we expect you to have

Strong hands-on expertise with server hardware in data center or large-scale production environments

Proven experience performing root cause analysis of hardware and firmware failures

Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes

Experience working directly with hardware vendors and engineering teams to resolve production issues

Structured problem-solving skills using formal IT or incident management methodologies

Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns

Experience coordinating technical activities with on-site operations teams

Ability to manage multiple concurrent investigations with production impact

Clear written and verbal communication skills in cross-functional environments

It will be an added bonus if you have

Experience in GPU-dense, AI, or high-performance computing environments

Exposure to firmware lifecycle management and large-scale rollout validation

Familiarity with Linux-based production systems and infrastructure tooling

Experience improving fleet-wide hardware reliability metrics at scale

Working conditions

Remote work within the United States

Occasional travel may be required for on-site coordination or critical hardware events

Participation in incident escalations for production-impacting events

Key employee benefits

Comprehensive medical, dental, and vision coverage

401(k) plan with company contribution

Flexible paid time off

Paid parental leave

Professional development support

Compensation

$125,000 – $180,000 per year plus annual performance-based bonus.

What we offer 

- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!