Manager of AI Product Operations

About the Role

Abnormal AI is where you'll do the most exciting work of your career—because it's where the future of cybersecurity is being built. We're AI-native by design, not by retrofit. And we're looking for someone who wants to lead from that foundation.

This role is for someone who thrives at the intersection of product development, data, and go-to-market execution. You'll help scale how we build, release, and operate AI-native security products that protect thousands of companies and millions of people from evolving attacks. The work is fast, high-trust, and impact-driven.

What you will do

Streamline How AI-Native Products Are Built and Launched

Own the end-to-end product development process for all market initiatives
Set and manage product release standards and execution rhythms
Lead high-leverage rituals including product reviews and launch meetings

Make Product Decisions Smarter and Faster

Define product performance KPIs across key areas
Build dashboards that surface usage, customer feedback, and operational signals
Provide clear visibility into progress, blockers, and technical risk

Operate with Velocity and Precision

Codify AI-native product operations practices into a living playbook
Own the Request for Enhancement process—from triage to follow-through
Accelerate support automation efforts using AI to reduce manual effort

Align Product, Support, and GTM Around What Matters

Act as the connective tissue between customer-facing teams and product
Own internal enablement on product changes—clarity is your default
Drive adoption by making sure the right teams understand the right features at the right time
Must Haves
5+ years in product operations or technical program management
Experience working with AI-native product teams—or building them
1–2 years leading high-leverage ops or analytics teams
Data fluency and structured thinking across metrics, dashboards, and reporting
Deep comfort collaborating across product, engineering, support, and GTM
Proficiency with tools like Jira, Confluence, Salesforce, Gainsight, and product analytics platforms
A mindset for learning, simplifying, and owning outcomes
Nice to Have
Experience in cybersecurity or enterprise email security
Familiarity with behavioral AI systems, or AI-powered customer support models

 

#LI-PP1

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. 

Base salary range:$172,100—$202,500 USD

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.