Data Analyst II

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

To continue scaling effectively, we’re looking for a Senior Data Analyst to shape how we define and measure success across our Revenue Organization including, Revenue Operations, Customer Success, Technical Support, and Account Management. This role is central to building alignment, uncovering insights, and driving data-informed decisions that help us understand success across the customer journey, improve retention, and drive revenue growth.

About the Role

As a Data Analyst II, you’ll play a meaningful role in delivering the analytics that help teams across Marketing, Finance, and People make better decisions. You’ll work across datasets and domains to turn data into clear, trustworthy insights that inform priorities, track performance, and surface opportunities.

This role is well-suited for an analyst who enjoys balancing analytical depth with execution, someone who can independently own core reporting and analysis, while collaborating with senior analysts on more ambiguous or cross-functional work. You’ll help ensure that our analytics are accurate, well-defined, and consistently applied, enabling stakeholders to move faster with confidence.

You’ll collaborate closely with the broader Data team, including data engineering and data science, and business partners, gaining exposure across the company while continuing to grow your technical and analytical skill set.

What we value

Ownership You take responsibility for your work and follow through. You reliably own recurring analytics and scoped problem areas, surfacing risks early and ensuring stakeholders can trust the outcomes.

Curiosity You seek to understand the story behind the numbers. You ask thoughtful questions, explore patterns, and look for insights that help teams make better decisions.

Analytical Rigor You care deeply about accuracy and consistency. You validate data, QA outputs, and ensure metrics are applied correctly and consistently.

Communication You can clearly explain what the data is showing and why it matters. You tailor your insights to your audience and document assumptions and findings.

Collaboration You’re a strong partner to both stakeholders and fellow analysts. You value transparency, feedback, and shared accountability.

What you’ll do
- Partner with teams across Marketing, People, and Finance to deliver trusted analytics that clarify performance, surface trends, and support decision-making.
- Support the People team with workforce analytics, including tracking and explaining attrition rates, acceptance rates, and key drivers.
- Enable the Marketing team to better understand the customer journey, evaluate campaign performance and ROI, and identify drop-offs and conversion opportunities.
- Partner closely with Data Engineering to ensure KPI definitions are clearly defined, consistently applied, and correctly implemented in data models.
- Review and validate self-serve analytics outputs (e.g. Hex threads), ensuring insights align with established metrics and definitions.
- Write and maintain SQL-based analyses within Snowflake and dbt to support reporting and ad-hoc investigation.
- Perform investigative analysis to identify anomalies, trends, and drivers of business performance.
What we're looking for
- 2-5 years of experience in a data analytics role, preferably with experience in a B2B SaaS environment.
- Demonstrated ability to independently handle moderately complex analytical problems.
- Strong SQL skills and experience working with cloud data warehouses (Snowflake preferred).
- Experience working with analytics engineering concepts and tools such as dbt.
- Experience building or maintaining dashboards and reports in BI tools (e.g., Sigma, Looker, Tableau, or similar).
- Strong attention to detail, analytical rigor, and comfort owning recurring analytical workflows.
- Clear written and verbal communication skills, especially when explaining data to non-technical audiences.
Why You’ll Love Working Here

We believe in empathy, transparency, and continuous improvement — for our customers and our team. As a distributed-first company, you’ll have the flexibility to do your best work from wherever you are.

You’ll join a collaborative team that values curiosity, clarity, and impact over ego. You’ll have the opportunity to help shape the data foundation of our Revenue organization — making a real difference in how thousands of customers experience our product.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $128,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 30-minute panel interviews with team members
- Take-home assignment + review call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. as a CSM?