Job Description:

 

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.

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Key Responsibilities:
- Advanced Troubleshooting:
- Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
- Analyze and fix application performance issues on AWS infrastructure.

- Automation:
- Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
- Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
- Automate common Kubernetes tasks

- Cluster Management:
- Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
- Manage Kubernetes resources such as namespaces, deployments, and services.

- Automation:
- Write and maintain Terraform modules for provisioning EKS clusters and associated resources.

- Backup & Recovery:
- Configure and verify backups, snapshots, and disaster recovery plans.
- Perform DR drills as per defined procedures.

-  Optimization:
- Monitor and optimize AWS resource utilization and costs.
- Suggest improvements for operational efficiency.

- Support Escalations:
- Address Level 2 support tickets and provide resolutions for moderately complex issues.

- Collaboration:
- Assist Level 1 engineers with escalations and mentor them as required.
- Work closely with application teams to deploy and manage services effectively.

Required Skills and Qualifications:
- Technical Skills:
-        Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
-        Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
-        Experience with AWS CloudFormation and Terraform.
-        Understanding of AWS security best practices and identity and access management.
-        Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
-       Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
-         Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.

-    Soft Skills:
-        Excellent problem-solving and analytical skills.
-        Strong communication and interpersonal skills.
-        Ability to work independently and as part of a team.
-        Customer-focused approach.

-    Certifications (Preferred):
-        AWS Certified Solutions Architect - Associate
-        AWS Certified DevOps Engineer – Professional

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